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Growth & Insights

Synchrony Financial

VP, Fraud Portfolio Manager
Feb 2025 - Oct 2025

Managed fraud losses for the Lowe’s portfolio which included two consumer and two commercial credit products. Led and maintained all strategies related to both acquisition and transactional fraud. Oversaw production teams to design and implement strategies.

• Created dashboards that proactively alerted the team to variations in transaction methods which allowed for proactive actions to stopping attacks at infancy
• Implemented transactional fraud strategies that saved $5M+ in fraud while increasing good sales by $10M+

Synchrony Financial

AVP, Agile Product Owner
February 2022 – February 2025

Led and secured funding for dedicated agile team to handle authentication data and was named the Product Owner of this new team. Collaborated with authentication stakeholders to ensure data and reporting needs were met. Facilitated all agile ceremonies (standups, sprint planning, backlog grooming, retrospectives) and led quarterly PI planning, aligning features, dependencies, and risks to meet stakeholder needs. Assisted Data Engineers to turn features into user stories, validated acceptance criteria, and ensured timely delivery of customer authentication features.

• Spearheaded design, planning and building of next-generation real-time database. Reduced lag from 2 days to seconds, allowing for real-time reporting and business actions in response to adverse authentication activity.
• Maintained a consistent burn down chart with average of 95% story completion rate within a sprint / iteration.
• Consistently met all PI commitments and dependencies.

Synchrony Financial

AVP, Manager, Authentication Analytics
July 2019 – February 2022
• Led a team of four analysts to develop reporting and analytics for customer authentication, covering device verification, passive authentication, and step-up verification (e.g., OTP via text/email).
• Designed a groundbreaking data repository in the data lake, transforming unstructured MongoDB data into structured tables, reducing report generation time by 50%.
• Implemented a real-time alert system to detect shifts in authentication patterns, improving issue response from several days to hours and enhancing platform reliability for stakeholders.

Huntington National Bank

VP, Marketing Administrator
January 2012 – October 2014
• Managed the lifecycle of business banking marketing programs, including segmentation and campaign execution, contributing to customer acquisition and onboarding strategies.
• Partnered with salesforce.com teams to load and track high-value leads and conversion rates.
• Collaborated with third-party vendors to execute direct mail and email campaigns, leveraging data analytics to refine targeting strategies for consumer and commercial banking clients.

JP Morgan Chase & Co.

AVP, Marketing Senior Analyst
October 2010 – January 2012
• Managed list processing for targeted marketing campaigns, developing SAS macros to standardize suppressions and audits, improving accuracy while reducing processing time by 50%.
• Delivered weekly/monthly performance reports for Chase Private Client, supporting branch and banker incentive programs and driving customer engagement.

GE Money Sales Finance

Lead Analyst – Collections Strategy
July 2008 – October 2010
• Led a team of three analysts to deliver segmentation analysis and reporting for collections strategies, increasing collections effectiveness by replacing letters with emails, saving $1MM annually.
• Implemented a high-risk account settlement model, resulting in $5MM in annual loss savings.
• Tracked digital correspondence metrics (open, click, bounce rates), optimizing customer communication strategies.

GE Money Sales Finance

Analyst – Marketing Analytics
June 2006 – July 2008
• Analyzed marketing initiatives to increase sales and credit penetration, testing for statistical significance and presenting ROI-focused results to senior management.
• Executed campaigns, managing database pulls and model implementation to support consumer finance objectives.